Refunds & Returns

KK Creates focuses on made-to-order ceramics and begin work to make and fulfill your items shortly after your order is placed. As a result, once an order is placed and items go to production, any modification or cancellation of the order may result in forfeiture of amounts already paid. Additionally, once an item has been shipped, we cannot make changes to the order.

At KK Creates we are committed to providing beautiful, handmade, unique works of art to be enjoyed and used for a lifetime! We are passionate about each item we hand make, and want you to be equally as passionate about your new purchase. Upon arrival, if we have failed to provide you with what you hoped to receive, we will honor a 14 day exchange policy or store credit. This does not include custom orders or made to order pieces. Please keep in mind that most items are made to order. Due to the handmade, made to order nature of these items, we do not offer returns or refunds on made to order items unless received broken or damaged.

For standard, in-stock orders/items:

The item(s) must be returned unused and in the same condition in which they arrived. We will exchange any item that does not arrive intact and in perfect condition. Please notify KK Creates within 5 days of receipt, for damaged or broken items.

You may return your unused item in its original condition and packaging within two weeks of receipt. Please request a return by emailing info@kkcreates.com

Unless your item is received damaged, or there was some error on our part, you will be responsible for all return shipping costs.

Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide KK Creates with the shipment tracking number.

For custom orders:

Unless the order arrives damaged or broken, we do not offer a refund on custom orders. It is important to remember that each piece is handcrafted, and no two items are identical. While minimal, there are slight, and unavoidable variations due to the clay, glazes and firing techniques used.

Our work is not mass produced, created in a factory or on an assembly line. The variations of each piece are what make it uniquely yours! Our pottery is one of a kind, and the variations are meant to be embraced and appreciated for their character. We hope you enjoy your new pottery as much as we enjoyed crafting it for you!

DAMAGED ITEMS

  • All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely.
  • Should you observe significant damage to the outer packaging, please reject the shipment and have the carrier return it.
  • If there is minor damage to the packaging, please indicate as such when you sign for the shipment.
  • In the event that you find your product to be damaged upon opening it please notify us at info@kkcreates.com
  • Please notify KK Creates of any damages on the product or packaging immediately so we may resolve the issue
  • Please send photos to info@kkcreates.com showing damaged items as well as any damage caused to the box. You must keep packaging materials for claim inspection.